Category Archives: English for Organisations

The Anatomy of a Training Session

Author - Beth Caldwell, Head Blended Learning, English, India

A great training session doesn’t just start on the day of delivery. Planning is equally important and impacts greatly on effectiveness. Just as important is the consideration given to the ‘takeaway’, thinking about what you want to change or happen as a result of the training – what participants will be taking with them to apply in the real world. For example, if you were conducting a training session on the importance of communication skills in business, some of the key takeaways could be: 

  • Understanding the importance of good communication in business
  • Key business communication skills
  • Presentation skills and strategies 
  • Tips for good business writing

Training

Planning

  • Consider what the participants already know. Make sure the session is pitched for their level, needs and interests. You could share a pre-session questionnaire which will help you plan for this.
  • Decide what you want the participants to know beforehand. Share details of the session to build interest. Having clear objectives, pre-session tasks (if you are leveraging a flipped classroom model), a list of equipment needed and a brief biography of the trainer can all help prepare participants and whet their appetite.

Delivery

A good training session has clear stages that go from learning to application. One possible way to label these is Define-Inform-Connect-Resolve.

  • Define the issues, skills or development areas being covered.
  • Inform participants by introducing strategies, techniques, theories or models that can be applied to the above areas.
  • Connect participants to the strategies through practical activities such as role plays and discussions.
  • Resolve the learning through considering future and alternative applications of the strategies.

Takeaway

Training is a success when the participants can immediately go out and apply what they have learned.

  • Ensure you provide opportunities to participants to reflect on what they have learned as it applies to their own contexts. Make sure they always have something practical to ‘take away’ and apply.
  • Always ask for feedback after the training. It’s a great way to gauge how well participants processed the information and to find out what they enjoyed and what they didn’t. Use this when you are planning next time to create an even better training experience!

Sign up for our webinar on the ‘Anatomy of an effective training session’ by clicking here.

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Future proof your business

In a Human Capital study conducted by Deloitte in 2016, 90% respondents rated soft skills as a “critical priority”. In this study, organisations indicated that communication and soft skills can enhance employee retention, improve leadership and build positive organisational culture. And yet again, LinkedIn’s annual learning report shows that 57% of senior leaders state that soft skills are more important that hard skills and they never go out of fashion.

Yet another L&D study, conducted in 2019, reveals that organisations with highly engaged employees are over twice as likely to prioritise soft skills training. Soft skills, including communication skills, are top priority for the majority of organisations in 2019.

After globalisation, which has resulted in the increasing importance of communication skills and intercultural fluency, the next big wave to have an impact on jobs is automation. As industry gets more and more automated, the jobs of the future will increasingly be those which rely on soft skills and the human touch. There is a growing emphasis on customer service, and impactful and professional communication skills will be in even greater demand in the new age of AI. More and more, jobs require greater creativity, collaboration and relationship building.

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Essentially, the only common denominator in L&D studies conducted over 1990s, 2000s and 2010s was soft skills. This is of no surprise to us at the British Council. We work with many organisations in India and around the world and have seen how our soft skills and communication skills training programmes make a difference to business performance. Productivity, collaboration, intercultural fluency, networking, creativity, customer satisfaction and communicative effectiveness are just some of the areas our training programmes cover. It also has a positive washback on the outcomes of other training programmes, which have English as the medium of instruction.

It is important for organisations and L&D professionals to consider these factors while designing their training programmes. Communication and soft skills training can future proof your employees and in turn help you set your organisation apart.

Author: Shivangi Gupta, Assistant Director, English India

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Make meetings matter – Expert tips to improve your meetings  

Meetings that run on endlessly or where everyone is preoccupied with their gadgets can be a frustrating part of work for most of us. Don’t jump on the ‘boring meetings’ bandwagon. Here are 4 tips to hold effective meetings that energise your team and leave clear objectives.

1The endgame   

Ask yourself what you are trying to achieve through this meeting. Clearly define to the group what will happen because of this time spent together so they will better focus in the meeting.  Share clear action items, like ‘by the end of this meeting we will have created a marketing action plan with timelines and decided on leads for each activity.’

The medium   

A face-to-face meeting may not be the best medium to achieve your outcome. A shared, collaborative document such as Google Docs provides, or an online meeting platform such as Zoom or Skype for Business can help your team review a proposal in real time. Project updates could be shared effectively through a project management tool or communication platform such as Basecamp, Asana, Slack, or Microsoft SharePoint. Our ‘myEnglish Workplace’ courses delivered online with a teacher to facilitate is a great starting point to practice and build confidence using online collaboration tools for meetings and more.

The invite 

2Meetings are more productive if you engage your invitees even before the physical meeting happens. The meeting actually starts as soon as the invite is sent out. Set a clear, specific agenda so people know exactly what to expect. For instance, ‘identify three business opportunities’ sounds more specific and organised than ‘discuss business development’. Include all the details so that people know the venue and what to bring. Perhaps you could set a task for attendees like ‘think of one key opportunity to share with the group’ so that everyone comes prepared. Effective communication like this helps build long-lasting and effective work relationships. For more tips on relationship building, read this interesting article with language tasks.

The preparation 

3Use the pre-meeting time to carefully plan your approach. Have discussions with key players attending the meeting to uncover any important or sensitive topics. Understand the team dynamics if you want people to collaborate in the meeting and don’t want any surprises. Get a preview of the participants’ thoughts before the meeting. This helps you anticipate concerns, questions or challenges so you can prepare clear solutions.

What are your top tips to make meetings more interactive? We’d love to hear from you so feel free to leave your comments below.

If you know someone who spends a lot of their time in meetings, share this article with them. You could also enquire about our ‘Managing Meetings’ workshop for organisations which focuses on preparation, planning and timing in meetings, and skills needed for chairing a meeting.   

Each year, the British Council reaches over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. The British Council works with top companies across sectors to design customised business communication-related solutions targeting specific needs.  Our Business English Training programmes are highly relevant, practical and customised to the requirements of the company. Our interactive, communicative methodology helps us create a unique and engaging learning experience for every participant in our courses.   

To set up a consultation with one of our experts, contact us on 0120-4569000 or visit our website for more information.

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Planning your company’s L&D strategy?

English has emerged as the lingua franca for international business. The rise of the internet and multicultural organisations demands proficiency in using the ‘universal language of the internet and the world’ a.k.a English.

Here are the three main reasons why English language training should be your top L&D priority for the year.

Avoid communication breakdown: The popular request ‘Please revert/reply back as soon as possible’ may present a limited awareness of English and could be a direct translation from a local language, ‘Please reply as soon as possible’ is as effective and the use of ‘back’ is unnecessary.

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Non-standard English in international contexts causes confusion and poses barriers to building good business relationships. If not corrected, they can even lead to communication breakdown. To get quick and easy tips on Email writing and useful practice exercises visit here.

Save time, save costs: We spend 28% of our work week reading, writing or responding to emails according to The Muse and a massive 35% on meetings as published by Mashable India! The purpose of most communication in emails and meetings is to get things done. When employees improve their Business English, messages conveyed are clearer and further clarification is not needed. Colleagues then better understand what is expected and perform tasks more effectively. Many companies report that highly-paid senior managers often have to edit presentations and emails for non-standard English. If that’s the case in your organisation, it is time to consider English language training. With a range of resources and courses available, you can start right now with our free grammar practice app.

12 oct 3Boost confidence and propel leadership: You may hire people with excellent technical skills, but can they lead on projects that require a high level of communicative expertise? Effective language training empowers them to lead and perform beyond their job description. Don’t be surprised when a manager cracks that deal with a major client all on his own just because he/she recently attended a negotiation skills workshop!

Tweak your L&D plan todaysave costs and shape leaders by making language learning your top priority for 2018! You could start with our Podcasts for Professionals here with workplace contexts and embedded language practice.

Have you struggled with communication breakdown in the workplace and the high cost of training? What do you look for in language training programs? Comment below and let us know.

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. The British Council works with top companies across sectors to design customised business communication-related solutions targeting specific needs.

Our Business English Training programmes are highly relevant, practical and customised to the requirements of the company. Our interactive, communicative methodology helps us create a unique and engaging learning experience for every participant in our courses.

To set up a consultation with one of our experts, contact us on 0120-4569000 or visit our website for more information.

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