CEF in the BPO industry November 19, 2009
Posted by Catherine in English for Progress.Tags: BPO, Can Do statement, CEF, recruitment, role profile, role profiling
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Stephen Jenner, Deputy Head Corporate Training, British Council raised a number of issues and challenges which BPO recruiters face on a daily basis.
Stephen showed how the British Council has used the CEF, a global language benchmark, as a tool to help overcome some of the challenges.
We’d be interested in hearing of any other companies who have used the CEF in areas of recruitment and language training.
Whose responsibility is it to produce ‘ready to eat’ graduates? November 19, 2009
Posted by Catherine in English for Progress.Tags: BPO, British Council India, employability skills, English for Progress, training responsibility
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David Graddol interviewed key figures in the corporate sector around the challenges they find in recruiting employees. The corporate sector wants candidates who are immediately employable as there is the danger that they may invest in people who then move on to join other companies. The skills they are looking for are more than just communication skills, although these are of course of extreme importance, but also inlcude other skills such as teamwork. It was argued that school often kills initiative and confidence, and certainly does not produce the kind of candidate that the corporate sector wants.
What do you think? Whose responsibility is it to produce the kind of candidates who are ready to enter the corporate sector? Is it the resonsibility of the education system or the responsibility of the corporate sector?
What is to be done? November 14, 2009
Posted by Stephen in English for Progress.Tags: BPO, English, English for Progress, ITES, NASSCOM, teacher training, teaching English, Third Policy Dialogue
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The fact that 85-90% of college leavers in India are not considered immediately suitable for employment in the ITES sector presents a huge challenge for the industry. So what is the solution? One of the action points from the 2008 NASSCOM-Everest BPO report is to:
“Increase employability and access untapped talent pools by creating greater linkages between the current education system and the needs of the BPO industry, and facilitating the development of BPO-specific education models.”
The report goes on to make a number of recommendations in this area:
“Initiatives related to education are required to expand the employable talent pool in India. The industry needs to work more aggressively with the Government to create greater linkage between the current education system and requirements of the BPO industry. This can be done by 1) policy changes like liberalization of higher education, 2) increased collaboration between industry and academic institutions to take up initiatives such as introduction of BPO-specific curriculum and improving students’ access to funds for higher studies, 3) introducing coursework changes and teacher training at the school level in accordance with future requirements of the BPO industry. There is also a significant opportunity for private players to step in and create a BPO education industry. Such a move should be based on creating longer-term training programs to improve communication and other skills required by the BPO industry. Specific training programs need to be developed to create several intermediate levels of skills and specialisation (between generalists and highly trained specialists), and to bring alternate talent pools (e.g. high school graduates, educated housewives) into the BPO workforce.”
I think educationalists would probably disagree that the purpose of education is to provide employees for the BPO sector, although they would probably agree that teacher training and curriculum development are needed.
What are your views?
NASSCOM President to attend British Council event November 5, 2009
Posted by Philip Clegg in English for Progress.Tags: BPO, British Council, British Council India, ELT conference, English for Progress, IT industry, NASSCOM, Som Mittal, Third Policy Dialogue
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The line up for the British Council’s English for Progress: Third Policy Dialogue looks impressive, with NASSCOM President Mr. Som Mittal set to speak during the first panel discussion on Thursday morning 19th November at the Hyatt Regency, New Delhi.
Some background information…The National Association of Software and Services Companies (NASSCOM) is the most important trade body of the IT and BPO industries in India. It has more than 1200 members, which include both Indian and multinational companies that have a presence in India, including the British Council . NASSCOM’s membership base makes up over 95% of the industry revenues in India and employs over 2.24 million professionals.
Don’t miss the coverage we will be giving to this event, live and online!
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