Stephen Jenner, Deputy Head Corporate Training, British Council India, poses this question as one of the parallel speakers for the Session ‘Meeting the Recruitment Challenge’.

Stephen stresses the need for a global benchmarking tool and suggests the CEF, or rather ‘CF’ as it is more commonly being referred to.

Stephen summarises the BPO recruiter’s daily challenge:
1. I need people with good English, but what does that mean?
2. What exactly are the communication skills I need for this specific process?
3. What do I do with borderliners?
4. How do I transform new recruits into first class employees?

We would love to hear your ideas, suggestions and answers to these questions! Keep your comments coming in…